Frequently Asked Questions
Questions about the NEW Blue Poppy.com
1. My old log in doesn't work at the new website.
Welcome to the new and improved Blue Poppy website. Our new site is designed with you in mind, and finding the product you’re looking for has never been easier, safer, or more secure. In addition, we are now 100% phone and tablet ready, as are all of our continuing education classes! We are thrilled to bring you the best web experience in the industry.
For your security, we have purged our old database passwords. To have your new password e-mailed to you, click on “login” in the upper right hand corner of the website, then click on the link to have your password sent to you. Simply fill out the e-mail address you’ve been using with our previous website and enter in your zip code, and your password will be e-mailed to you. This process will only take a moment, and then you will be up and running. Thank you for your patience, and welcome to the new bluepoppy.com!
2. What happened to TCMInfoline, the old blog, and all the other free stuff?!
Thanks for noticing that this is no longer available. All of the information previously published at our old site is safe in our archives and will be republished in Blue Poppy's new and improved Distance Learning web module. This information will be available to licensed health care providers and students of East Asian Medicine via a login. (If you are a librarian or program director at an ACAOM accredited school and would like access to this information in the future, please contact us at firstname.lastname@example.org). When this information is available again, we will announce it at the homepage.
Other Frequently Asked Questions
1. Who can purchase herbs from Blue Poppy?
Blue Poppy sells internal herbal products exclusively to licensed health care providers for resale to their patients. The only exceptions to this are ColdQuell, and our external product line, which are available directly for sale at our website. If you are a licensed Acupuncturist and Chinese Herbalist (NCCAOM, CA, FL, or other state governing body), Medical Doctor, Osteopath, Chiropractor, or Nurse Practitioner, you can create an account by clicking "Login" in the upper right hand corner of your screen, clicking the "Register" button and following the prompts.
2. Are the herbal products you sell clean, safe, and of good quality?
At Blue Poppy, we pride ourselves on setting the industry standard for quality and ethical manufacture. Only the highest quality Chinese herbs are used in the manufacture of our formulas. The botanical identity of each ingredient is then checked by a trained Chinese medical pharmacognosist when it arrives at the factory. The herbs are washed in distilled water before being sent to a clean room for processing. All the processing from start to finish takes place in stainless steel equipment. Depending on the formula, cooking in a 50:50% solution of distilled water and alcohol lasts 3-6 hours. Volatile oils, which come off more quickly, are captured and added back to the formula just prior to freeze-drying. The liquid is freeze-dried at -25E°C at the same time that vacuum extraction pulls off air, water, and the alcohol. When approximately 10% of the liquid remains, it is heated at 30E°C to sufficiently dry the extract, which is then ground into a fine powder. The Chinese factory which manufactures our formulas is a government-licensed and inspected facility which meets all standards of the Department of Health of the People’s Republic of China for a GMP facility and, in addition, the factory has passed an independent site audit with NSF International to be certified as compliant with FDA cGMP regulations.
3. My patient has allergies - how do I find out if a given formula is appropriate for my patient?
Blue Poppy maintains an Allergy Warning Sheet that lists all known allergens in our products. To download a copy, click here.
4. Why do you use a “Manufacture Date" instead of an "Expiration Date" on your products?
For a full explanation of why we list a "Manufacture Date" in downloadable format, click here.
5. The herbs I received are a different color than the last batch I received? Is something wrong with them?
Natural herbal supplements like Blue Poppy Herbs have more in common with a bottle of Napa Valley Chardonnay than with a bottle of Aspirin. Because our products are natural - and not a chemical product made in a lab - natural color variations are not only common, they are actually a good sign. For more information, click here.
6. One or more of the capsules in my bottle of herbs looks shriveled and compressed. What happened?! Are they still safe to take?
The short answer is, your herbs are perfectly fine, and its safe to continue taking them! The granular powder in our encapsulated herbal formulas is free of fillers like cornstarch and maltodextrin for your health and safety. Unfortunately, sometimes being all-natural has its downside. Click here to read more, and download a detailed expalnation of how/why our herbs can become compressed inside the capsule.
1. Are your courses accredited/approved by the NCCAOM, CA, FL, and TX?
Yes! Our courses have all been approved by the NCCAOM (Provider #001), the State of California (Provider #024), and the State of Texas (Approved Provider #CAE-00006). In the State of Florida (Provider #50-2472), all of our courses have been approved with the exception of our business & practice management classes in accordance with state legislation.
2. I am a Florida practitioner – does Blue Poppy report to CE Broker for me?
Yes! We report all passed quiz reports directly to CE Broker.
3. Does Blue Poppy send my Certificates of Completion (or Participation) to the NCCAOM?
No. Until NCCAOM regulation changes, you are ultimately responsible for sending your certificates with your recertification paperwork.
4. How do I get my certificate of completion?
Immediately after you pass the final quiz, you will find two additional activity blocks added to your course. The first block includes your completion survey for the course, and the second will include your certificate of completion. Simply download and save the PDF file for the certificate and print a copy for your boards.
5. Can I return an online course if I do not like it?
We do not offer refunds for online courses, but we would be happy to exchange it for another course of equal or lesser value as long as you have not yet taken the final quiz.
6. I would like to teach a course for Blue Poppy. What do I need to do in order to become a Blue Poppy Instructor?
If you would like to inqure about teaching for us, we will need to see -
• A cover letter introducing yourself
• A curriculum vitae and your most recent résumé
• And a brief outline of the course you'd like to teach
Send this to -
Malia Kirby, L.Ac.
Director of Continuing Education
c/o Blue Poppy Enterprises Inc.
1990 57th Court N, Unit A
Boulder CO 80301
If we are interested, we will contact you for further information and to set up an interview. If we do proceed, we will need to see a brief video clip of you teaching live.
7. How do I sign up to take a course with Blue Poppy? What’s it like taking an online course?
Click here to download a training manual that will explain how to use our Continuing Education website in detail.
Or, click on the video below, and our Director of Continuing Education, Malia Kirby will walk you through the process.
1. Why do you use strange words like "vacuity" and "repletion" instead of the terminology used in most textbooks?
Books on acupuncture and Chinese medicine are essentially technical instructional manuals. If you do this and that, then your patients can expect this or that result. Therefore, if the instructions are misleading or even incorrect, it’s logical to assume the outcomes may also be different than hoped for or expected. Most books we publish are either translations or the material they contain is based on Chinese language sources. Chinese and English are completely dissimilar languages, and it is very difficult to accurately convey Chinese language medical instructions in English. To do this requires a very special vocabulary in order to accurately convey the technical implications of technical Chinese medical terms.
Having spent a number of years wrestling with this problem our founder, Bob Flaws, believed that Nigel Wiseman's Chinese medical translational terminology as it appears in A Practical Dictionary of Chinees Medicine was the best standard Chinese-English medical terminology dictionary available at that time. That is why he chose the Practical Dictionary book as our "house" standard.
2. If I had an idea for a book, what do I need to do to be considered for publication?
First of all, we only publish books about acupuncture and Chinese medicine. Secondly, we only publish books by professional practitioners of Traditional East Asian Medicine licensed through either the NCCAOM or the state of California, and who have been in practice A) not less than five years, and B) read at least one Asian language. We will also consider materials my MDs or DOs on western medical topics that are geared towards practitioners of Traditional East Asian Medicine. Doctors who have affiliations with and relationships to the Traditional East Asian Medical Community will be given greater consideration. We prefer our authors to be native English-speakers, but this is not a hard and fast rule.
In order for a book proposal and associated materials to be considered, you must first send us a query letter stating the concept of the book, why it is needed and the proposed target audience, as well as your resume and curriculum vitae. Unsolicited materials, such as manuscripts and/or sample chapters that are not specifically requested by Blue Poppy after consideration of a query letter will be thrown out. Please do not send us unsolicited material.
Query letters should be sent to:
Should we request additional materials, you should be prepared to send the following:
• The book's outline or Table of Contents
1. Where’s my stuff?!
Product didn't arrive when you expected? Give us a call at 800-487-9296! Our customer service staff can track your package in a matter of moments.
2. Do you offer any deals on shipping?
YES WE DO!
3. What are your rates and transit times within the U.S.?
The map below is based on FedEx service from our primary warehouse in Boulder Colorado.
The map below is based on FedEx service from our California warehouse in Costa Mesa.
• Orders ship same day if received by 2:00 p.m. Pacific Time
• Next day delivery via FedEx Ground to L.A. and San Diego
• Two day deliver via FedEx Ground to the rest of California
4. Do you ship internationally?
We do ship internationally, however, for your convenience Blue Poppy products are sold by distributors all over the world. This section provides contact information for our distributors. (Note: Blue Poppy cannot ship Seirin Needles outside the U.S.)
AcuMedic Professional Supplies
Bacopa Handels- & Kulturges.m.b.H.
Crane West Herb Co.
Dipl. Ing. Silberbauer Vertriebsges.m.b.H. & Co. KG
Golden Needle Acupuncture & Medical Supply
Kamwo Herbal Pharmacy
Partners Book Distributing, Inc.
Redwing Book Co.
Scott Mieras - Tools4Healing
Here are some important guidelines you need to know if you determine that you must return a product to Blue Poppy.
If you receive an item that is damaged:
Please contact us immediately (within 5 business days of receipt of your package) if you receive damaged merchandise due to carrier mishandling. Save the original packaging, including all packing materials and damaged items for inspection by the carrier. This allows us to file a damage claim with the carrier and send a replacement shipment to you as quickly as possible.
If you receive an item that is defective:
Please contact us within 5 business days and we will get a replacement out to you immediately.
If you receive an item that does not suit your needs
1. Please call us at 800-487-9296 for an RMA (return merchandise authorization) number within 30 days of your invoice date.
2. We must receive the merchandise in new condition. Books are surprisingly fragile. Please pack securely, preferably in the same box in which the book arrived Avoid using newspaper or other packing materials that may damage the book.
3. Please include a copy of the invoice or packing slip along with your return.
4. All safety seals and/or shrink wrap must be intact. Herbal products and acupuncture needles MUST be unopened and all safety seals intact. If the bottle of herbs or the package of acupuncture needles has been opened, you cannot return them, nor will you receive credit. FDA law prohibits us from accepting these back at our warehouse. Please do not return opened items to us.
5. We ask that all return be authorized and received within 30 days of the invoice date. Regrettably, we are not able to accept returns after 30 days.
6. Upon receipt of merchandise, credit will be issued according to the manner of payment less a 15% restocking fee.
Unfortunately, we are not able to accept returns for the following products:• Brochures/pamphlets
• Distance Learning Programs if the audio portion has been opened
• Online classes
• Special order items