How To Reach Blue Poppy

You can order online, by mail, telephone, or fax. We're happy to take your telephone order during our regular business hours, 9 AM to 5 PM weekdays Mountain time. Our toll-free line (800) 487-9296 is accessible in the U.S. and Canada only. When calling from other locations please use our regular telephone line 1-303- 447-8372. Orders received by 2 PM Mountain time are usually shipped the same business day.

Since it may not be convenient to your schedule to call during our regular business hours, you can call our answering machine at any time and leave your order or your message, along with your name, street address, and telephone number where you can be reached during business hours. If you decide to leave your order on our answering machine, please be sure to tell us how you would like your order shipped, and the method of payment preferred.

If you would like to place your order by fax, please be sure to include your voice telephone number and fax telephone number, so we can reply promptly if necessary. Our fax number is (303) 245-8362.

If you want to place your order by mail our address is:

Blue Poppy Enterprises,
5441 Western Ave #2,
Boulder, CO 80301

Please make certain that you provide us with a list of the specific products you are ordering, including the quantity of each. We would also need your street address and telephone number where you can be reached during business hours.

Our e-mail address is .

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Payment

Payment may be made in either of the following ways:
By sending check or money order in U.S. currency drawn on a U.S. bank.
We accept Master Card, Visa, American Express or Discover.

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Delivery

We use FedEx Ground service for shipping all of our orders. Minimum shipping charge is $5.75 for orders up to one pound. Orders being shipped to Alaska, Hawaii and Puerto Rico will have slightly higher shipping rates. Upgraded service options (2 Day, 3 Day, Overnight) are available at an additional cost to you.

We want to make sure that you receive your order in a timely fashion, without unnecessary delays or problems. Ordinarily, from the time you place your order, it will take from five (5) to seven (7) business days to receive your merchandise. To help us meet this goal we need to be sure we have your correct street address, including zip code.

If you receive an item damaged by the carrier, please save the box and packing material, and notify us at once. We will provide you with additional information for return or replacement.

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Canadian and Overseas Delivery

We use Fed-Ex International Economy service for all international orders. Please allow 10 business days for delivery. You pay actual shipping cost. Upgraded service options (2 Day, 3 Day, Overnight) are available at an additional cost to you.

The minimum shipping cost for Canadian orders is $8.50. Orders over 1 pound or in outlying areas will have additional charges.

The minimum shipping cost for Overseas orders is $21.50. Orders over 2 pounds or in outlying areas will have additional charges.

Please note that we cannot control, predict or be responsible for international fees, customs fees, charges for foreign currency and other expedited service fees that may be added by the carrier or government agencies.

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Refunds and Exchanges

• Sales are final after 30 days.
• Conditions for Returns:
  • Authorization is required; please call for authorization.
  • Merchandise must be in new condition.
  • Products must be returned WITHIN 30 DAYS of the invoice date.
  • Credit will be applied upon receipt of merchandise, minus a restocking fee of 15%.
  • You MUST enclose a copy of the invoice with the return.
  • On herbal products the outer seals must not be broken.
  • On Distance Learning products the shrink wrap on the audio or video portion must be intact.
• WE CANNOT OFFER A REFUND IF THESE CONDITIONS ARE NOT MET

• We DO NOT honor returns on the following products:
  • Audio tapes
  • Videotapes
  • Research Reports
  • Office Forms
  • Brochures and pamphlets
  • Special Sale items
  • Special order items
  • Soaps

Special Note for Distance Learning Students:

Distance Learning Programs are NOT returnable once you have listened to the audio, video or CD portion of the program, or if you have written on the notebook portion. You may open the notebook and look through the materials.
Online Distance Learning Programs are NOT refundable - sorry.

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