Frequently Asked Questions (FAQ)LICENSING, ELIGIBILITY, AND RESELLING POLICIESWho may open a free Blue Poppy practitioner account with full purchasing privileges?A. Students of Accredited Institutions After registering for a practitioner account on our website, please submit proof of enrollment (photocopy or digital copy) to info@bluepoppy.com, or call our Customer Service Team at (800) 487-9296 to verify your status. This verification is required to activate your account. B. Licensed and Certified Practitioners
C. American Board of Medical Acupuncture It is your responsibility to submit proof of accreditation and/or licensure to info@bluepoppy.com or to call (800) 487-9296 for verification. This is the final step required to activate your account. Note About Unregulated StatesPractitioners residing in the following unregulated states must be NCCAOM-certified and/or be a licensed Medical Doctor, Osteopath, Chiropractor, Veterinarian, or Nurse Practitioner:
To whom does Blue Poppy sell acupuncture needles?Blue Poppy sells acupuncture needles only to:
We do not sell acupuncture needles to Physical Therapists. Our North American needle distributors, Golden Needle and Eastern Currents, also do not sell acupuncture needles to Physical Therapists. Who can purchase Chinese herbal products from Blue Poppy?Blue Poppy sells Chinese herbal products for internal use exclusively to:
Eligible practitioners include NCCAOM-certified and/or licensed Acupuncturists and Chinese Herbalists (CA, FL, or other state governing bodies), Naturopathic Doctors*, Medical Doctors, Osteopaths, Chiropractors, Veterinarians, and Nurse Practitioners. Verification of licensure or certification is required via info@bluepoppy.com or (800) 487-9296 to activate purchasing privileges. Asian Bodywork Therapists and Massage Therapists Does Blue Poppy sell Chinese herbal products on Amazon or other public marketplaces?Yes. As of 2021, Blue Poppy operates its own official Amazon store. After years of unsuccessful attempts to remove unauthorized sellers, we determined that managing our own storefront was the most effective way to control product availability and pricing. Our Amazon pricing matches the Manufacturer’s Suggested Retail Price (MSRP) recommended for practitioners, ensuring we are not in direct competition with our professional customers. ORDERING, SHIPPING, AND RETURNS(Also visit our Shipping Page for more details.) How do I place an order?
Why can’t I see prices or an order button?Prices and ordering options are visible only to logged-in accounts that have been verified as licensed or approved medical providers. Account activation requires submission and approval of your credentials. If you experience any issues logging in or viewing prices, please call us—we can typically resolve the issue within minutes. What forms of payment do you accept?We accept Visa, Mastercard, Discover, and American Express. Can I pick up my order to avoid shipping charges?Yes. If you are in the Portland, Oregon area, select “In-Store Pickup – No Charge” during checkout. Once your order is processed, you will receive an email notifying you that your order is ready for pickup, followed by a copy of your invoice. Please notify us of any changes before arriving. Will you ship directly to my patient?Yes. Shipping policies are as follows:
No pricing information is included in patient shipments. Your credit card is charged directly, and you may bill your patient according to your customary markup. What if I receive a damaged item?Please contact us immediately at (800) 487-9296. Retain all packing materials, as FedEx or USPS may need to inspect the shipment. What is your return policy?
Please include a copy of the original invoice or provide your order number in a note in the return package. If we do not have your order number, we will be unable to provide a refund. Return Address: How often do prices change?Prices are kept as accurate as possible. Promotional pricing, market changes, or corrections may result in permanent price changes. All prices are subject to change without notice. PRODUCT INFORMATIONWhat Blue Poppy products do you offer?
Are Blue Poppy herbal products safe and high quality?Yes. Blue Poppy follows industry-leading standards for quality, safety, and ethical sourcing. Herbs are authenticated, tested for heavy metals, pesticides, and microbes, and manufactured in government-licensed, cGMP-certified facilities that meet both Chinese and U.S. FDA standards. All internal formulas undergo independent FDA-approved lab testing. Full batch lab reports are available upon request. Products contain no pharmaceuticals, chemicals, sugars, or dyes, and are fully insured for product liability. Our external products are handcrafted in the U.S. at a cGMP-certified facility. My patient has allergies. How can I check ingredients?Blue Poppy maintains an Allergy Warning Sheet listing known allergens. Please download it from our website. Why is there a manufacture date instead of an expiration date?Please refer to our detailed explanation available on our website. Why do herb colors vary between batches?Natural herbs vary in color, just like wine vintages. Color variation is normal and indicates a natural product, not a defect. Some capsules look compressed. Are they safe?Yes. Our capsules contain no fillers, which can result in natural settling. The herbs remain safe and effective. What should I do if there is an adverse reaction?Please consult the practitioner who prescribed the product and have them contact us at info@bluepoppy.com or (800) 487-9296 to report the issue. What is the Prop 65 warning?Prop 65 is a California regulation. Learn more from the Office of Environmental Health Hazard Assessment (OEHHA) website. Does Blue Poppy offer continuing education?Yes. Blue Poppy is an NCCAOM-approved provider (#001) and offers over 130 online CE courses, ranging from 1–30 credits, including video, lecture, and legacy audio courses. Many courses are approved for NCCAOM, California, Texas, Florida, and other governing bodies. Learn more at bluepoppyceu.com. |
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CONTACTLESS, WILL CALL PICKUP
4824 SE 69th Avenue
Portland, Oregon 97206
(SHIPPING)
4804 SE 69th Avenue
Portland, Oregon 97206
Toll Free: (800) 487-9296
Phone: (503) 650-6077
Fax: (503) 650-6076
info@bluepoppy.com
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Please call Oregon branch at
(800) 487-9296
@ Since 1982. Blue Poppy Enterprises, Inc. All rights reserved.