Ordering, Shipping, and Returns
SHIPPING OVERVIEW as of 1/1/2020
BLUE POPPY SHIPPING METHODS AS OF JANUARY 1, 2020
SHIPPING TIMES | FEDEX GROUND - FLAT RATE
For more details, please visit FedEx ››
SHIPPING TIMES | USPS - PRIORITY FLAT RATE
For more details, please visit USPS ››
ALASKA AND HAWAII ORDERS
All orders to Alaska and Hawaii orders will be shipped USPS. Orders of merchandise greater that $250 will be sent via USPS Priority Mail.
All orders to California addresses will ship from our Torrance fulfillment center unless we're out of a product, in which case the order will ship from our Portland fulfillment center.
DROP SHIPMENT ORDERS
Blue Poppy allows practitioners to send products directly to their patients. You can designate that specific products are shipped directly to patients. You pay us, you bill your patient. Choose their address for the Shipping Address at Checkout and select the drop ship box. ALL orders under $29.99 will be charged $9.99 flat-rate shipping charge, including drop shipments, and do not quailfy for free shipping.
ITEM DOES NOT MEET YOUR NEEDS
Call us at (800) 487-9296 for an RMA (return merchandise authorization) within 30 days of your invoice date. Regrettably, we are not able to accept returns after 30 days.
We must receive the merchandise in new condition. Please include a copy of the invoice or packing slip along with your return. Upon receipt of the merchandise, credit will be issued according to the manner of payment less a 15% restocking fee.
Herbal products and acupuncture needles MUST be unopened and all safety seals and/or shrink wrap intact. If a bottle of herbs or a package of acupuncture needles has been opened, you cannot return them, nor will you receive credit. FDA law prohibits us from accepting these back at our warehouse. Please do not return opened items.
Books are surprisingly fragile. Please pack securely, preferably in the same box in which the book arrived Avoid using newspaper or other packing materials that may damage the book.
Unfortunately, we are not able to accept returns of the following products:
Please contact us immediately (within 5 business days of receipt of your package) if you receive damaged merchandise due to carrier mishandling.
Save the original packaging, including all packing materials and damaged items for inspection by the carrier. This allows us to file a damage claim with the carrier and send a replacement shipment to you as quickly as possible.
Please contact us within 5 business days and we will get a replacement out to you immediately.
We cannot ship acupuncture needles internationally for our customers, this includes Seirin Needles outside of the United States.
However, for your convenience Blue Poppy products are sold by distributors all over the world. This section provides contact information for our distributors.
Download a list of distributors who ship Blue Poppy products internationally: Click Here ››
FREE shipping is not available for ANY international order, no matter what the order total.
We do ship internationally, almost every other product, as long as the customer is willing to pay the entire USPS (United States Postat Service) shipping charges to be calculated after the order is placed and accepts that once the order leaves a Blue Poppy warehouse we are not responsible for what happens at customs.
Please contact Customer Service at firstname.lastname@example.org for more details.